(800)737-4950

As a supplier who deals in large orders, we understand the occasional need of product samples to help the decision making process.  The process to receive sample products is as follows:

1. Contact the sales department directly and request samples of up to 3 products.
2. You will be invoiced and charged $15.00 plus shipping and handling.
3. Once you have received and evaluated the samples, contact the sales department within 30 days of the invoice date and they will take your order, deducting the $15.00 fee you were initially charged for the samples

As a provider of high quality packaging products to retail stores, produce markets, farm stands and growers, BigApplePackaging.com deals in large volumes on a daily basis. In order to keep our costs down and offer the best available prices to our clients, we have implemented a minimum order of $69.00. Orders smaller than that will be taken manually over the phone for an additional processing fee of $10.00.

All cancellations are subject to a 20% charge. This will be in addition to any expenses or charges related to the cancelled order.

Typical expenses that cannot be refunded include(but are not limited to):

1. Custom art
2. Plate charges
3. Off site production costs

All returned products must have a Return Merchandise Authorization Number(RMA#). Products that are returned without an RMA# will NOT be credited to your account.

The return Process:

1. Contact BigApplePackaging.com within 10 days of receipt of product and request an RMA# for either credit or exchange. To request credit, the RMA# must be issued within 10 days of original invoice date.
2. All packages must be sent to BigApplePackaging.com double boxed via prepaid freight with a copy of the invoice.
3. All merchandise must be returned in original packaging in resalable condition, including all parts, accessories and manuals.
4. Returned merchandise which is found to be without defect will be subject to a processing fee of up to 30% of the purchase price
5. Shipping fees are non-refundable.